Refund Policy
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For information about what a return means for digital products and how it is handled, please see our Return Policy.
1. Overall Time Limit for Refund Requests
All refund requests must be submitted within 14 days of the original payment date. We cannot process requests submitted after 14 days.
2. Refund Eligibility by Product Type
PlayChat Subscription
A full refund is available if the request is made within 14 days of purchase and usage during that term has not exceeded 10% of the purchased allowance. If either condition is not met, no refund will be issued.
Additional Credits
Within 14 days of purchase, unused credits may be refunded at the per-credit price paid at the time of purchase. Consumed credits are non-refundable.
Asset Packs
An asset pack is eligible for a full refund before it is downloaded. Once downloaded, it is deemed delivered and is non-refundable.
3. Refund Method and Partial Refunds
All refunds are returned to the original payment method. A payment made through Alipay can only be refunded to the original Alipay account. We will not refund another account or provide compensation in cash, credits, vouchers, or any other form.
Where permitted under this Policy, partial refunds are supported, including a refund for unused credits calculated at the per-credit price paid at purchase.
4. How to Request a Refund and Response Time
Email support@playchat.ai and include your order number and the reason for your request. We will respond within 7 business days after receiving the request.
5. When the Refund Will Arrive
After an approved refund is submitted to the original payment method, the time for the funds to arrive is subject to the payment provider's processing time.
6. Exception for Service Failure
If the service cannot be used normally due to a cause attributable to us, the time and usage limits above do not apply, and we will issue a full refund.