Privacy Policy

Last updated:

This Privacy Policy explains how we collect, use, retain, and otherwise process information about you when you visit the PlayChat website, use the PlayChat desktop software, or purchase digital products.

1. Information We Collect

We collect only the information needed to support purchases, delivery, customer service, and operation of the service.

  • Email address: used for account identification, order confirmation, digital delivery, and customer support communications.

  • Order records: including the order number, products purchased, payment status, payment time, and refund status.

  • Download records: including the delivery time, download time, and number of downloads for an asset pack.

  • Technical logs: logs necessary to keep the service operating, such as request times, error records, basic device or browser technical information, and network addresses.

2. Payment Information

Payment information is processed by Stripe. We do not receive or store card numbers, Alipay account credentials, or any other payment credentials. Stripe may provide us with limited transaction information needed to fulfil an order or process a refund, such as payment status, a transaction identifier, and the category of payment method.

3. How We Use Information

We use the information we collect to:

  • Create or identify accounts and provide the PlayChat software service.

  • Process orders, confirm payment, deliver subscriptions, credits, and asset packs, and process refunds.

  • Respond to support requests and investigate delivery or technical issues.

  • Maintain service security and reliability and prevent fraud, abuse, and unauthorised access.

  • Comply with applicable legal, accounting, and dispute-resolution obligations.

4. Third-Party Services

Stripe

Stripe provides payment processing and handles information required for payment under its own privacy policy.

Cloudflare

Cloudflare provides website hosting and content delivery and may process technical information necessary to serve, secure, and transmit website content.

5. How Long We Retain Information

We retain information only for as long as necessary to fulfil the purposes described in this Policy, perform order and support obligations, maintain security records, resolve disputes, and meet applicable legal, tax, and accounting requirements.

When information is no longer required for those purposes, we delete or anonymise it. Where continued retention is legally required, we restrict it to that retention purpose.

6. Sharing and Sale of Information

We do not sell personal information to third parties. We disclose information to the service providers identified above only to the extent needed to provide the service, or where disclosure is required by applicable law, necessary to protect legal rights, or necessary to maintain service security.

7. Your Rights

You may request access to information we hold about you, correction of inaccurate information, or deletion of your information. Information that must be retained by law or is needed to complete a transaction or handle a dispute may not be deleted immediately.

To exercise these rights, email support@playchat.ai and provide sufficient information to verify the relevant account or order. We disclose information only to a requester whose identity has been appropriately verified.

8. Contact

For questions about this Privacy Policy or our handling of personal information, contact Cognitex Cultural Technology Co., Limited. Support email: support@playchat.ai; registered address: .