Contact
Last updated:
Customer support: support@playchat.ai
We will respond within 7 business days after receiving your email. To help us direct the request, identify the enquiry category in the subject line and include the relevant details in the message.
1. Refunds and Orders
For questions about payment, order lookup, digital delivery, or a refund request, email support@playchat.ai. A refund request must include the order number and reason for the request; please also include the order number for any other order enquiry.
2. Technical Support
For questions about signing in to the PlayChat desktop application, allowance display, use of a feature, or a technical fault, email support@playchat.ai and describe the platform used, the behaviour observed, and any relevant error information.
3. Business Enquiries
For asset partnerships, organisational purchasing, or other business matters, email support@playchat.ai and use “Business Enquiry” in the subject line.
4. Legal Entity Information
Legal entity: Cognitex Cultural Technology Co., Limited.