Automatic Renewal Agreement

1. Scope

This Agreement applies when you purchase a PlayChat subscription in the PlayChat store and choose automatic renewal through Alipay. Purchases of credits or asset packs alone do not involve automatic renewal and are not covered by this Agreement.

The party receiving payment under this Agreement is Cognitex Cultural Technology Co., Limited ("we" or "us").

2. How Automatic Renewal Works

After you confirm the subscription tier and amount on the checkout page and check the consent box, you are redirected to Alipay to complete the authorisation. A successful authorisation establishes the automatic renewal arrangement between you and us.

At the start of each subsequent billing cycle, we submit a debit request to Alipay through our payment provider, Stripe, and Alipay debits your Alipay account on the basis of your authorisation. We neither access nor store your Alipay password or account balance information.

The authorisation remains in effect until you cancel it.

3. What Is Charged and How Much

The charge is the monthly subscription fee for the tier you selected. The tiers and amounts are those shown on the pricing page and the checkout page, and are displayed in full before you complete the authorisation.

All prices are stated and charged in US dollars. Alipay converts the amount to Chinese yuan at the exchange rate applicable on the debit date; the conversion rate and any related fees are determined by Alipay.

We will not use this authorisation to charge any amount other than the subscription fee you have confirmed.

4. Billing Dates

The first payment is taken immediately upon authorisation, and the service begins once that payment succeeds.

Each subsequent payment is taken monthly on the same day of the month as the first payment. If a month does not contain that day, the payment is taken on the last day of that month.

Each successful payment extends the service period by one month.

5. Notice Before and After Each Charge

At least 3 days before each automatic charge, we send a renewal reminder through Stripe to the email address you provided at checkout, stating the amount to be charged, the expected charge date, and how to cancel.

After each charge is completed, we send a payment receipt through Stripe to the same address, stating the order number, the amount charged, the time of the charge, and the service period it covers.

Please make sure the email address you provide at checkout can receive mail. To change the address, email support@playchat.ai.

6. Price Changes

If a subscription price changes, we will notify you by email at least 30 days before the change takes effect.

After receiving that notice, you may cancel automatic renewal before the new price takes effect. The new price applies from the next billing cycle you enter without having cancelled. We will not charge a higher amount without giving you notice in advance.

7. How to Cancel Automatic Renewal

You may cancel at any time by either of the following methods, which have the same effect:

• In the Alipay app, go to Me → Settings → Payment Settings → Password-Free Payment / Auto Debit, find the PlayChat auto-debit entry, and switch it off.

• Email support@playchat.ai with your order number or the email address used at authorisation. We will process the request within 7 business days of receipt and confirm the result by email.

8. What Happens After You Cancel

Cancellation takes effect before the next billing date, and no further charge will be initiated. The service period already under way continues until it ends.

Cancellation by itself does not produce a refund; whether a refund is due is determined by the Refund Policy. You can review charges already made on the order lookup page.

9. Failed Payments

If a charge fails because of insufficient balance, an irregular Alipay account status, or a withdrawn authorisation, we will notify you by email.

We will retry up to 3 times, with all retries completed within 7 days of the original billing date. The service remains available during that period.

If all 3 retries fail, automatic renewal ends, the service is suspended, and we will not initiate any further charge for that cycle. You may purchase again to restore the service.

10. Refunds

Refund conditions, time limits, and calculation are set out in the Refund Policy.

Approved refunds are always returned through Alipay to the Alipay account used for the original payment. We do not refund by bank transfer, cash, credits, vouchers, or account balance, and we do not refund to a different account.

12. Changes to and Termination of This Agreement

If this Agreement is amended, we will notify users with automatic renewal enabled by email at least 30 days before the amendment takes effect, and update the last-updated date on this page. If you do not accept the amendment, you may cancel automatic renewal before it takes effect.

This Agreement terminates when you cancel the authorisation or when we discontinue the subscription service. Termination does not affect charges already made or services already provided.

13. Products Covered

This automatic renewal authorisation is used only for subscription fees for the PlayChat game development tool.

We do not sell in-game items, game coins, or any virtual currency, and we will not use this authorisation for such products.